> ## Documentation Index
> Fetch the complete documentation index at: https://vrchat-docs.moverse.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Login and Access Issues

Encountering an error? Here’s how to solve common issues. 😥

## Email Format

<Warning> Incorrect email format </Warning>

This message appears if the email address does not look like a standard email.

**Solution:** Please check that your email address is spelled correctly and follows the `name@example.com` format. Ensure it includes the `@` symbol and a valid domain ending (e.g., `.com`, `.net`).

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## Credentials

<Warning> Incorrect credentials or wrong password </Warning>

This means the email and password combination you entered does not match our records.

**Solutions:**

* Carefully re-type your email and password to check for typos.
* Make sure your `Caps Lock` key is off.
* If you're sure the details are correct, use the **"Forgot Password?"** link to reset your password.

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## Access

<Warning> Limited access or subscription required </Warning>

This error indicates that your account does not have permission to view this content.

**Solutions:**

* Visit your **Account Settings** or **Billing** page to verify that your subscription is active.
* If your subscription has expired, you will need to renew it to regain access.
* If your subscription is active and you believe this is an error, please contact our support team for assistance.

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If your issue isn't listed here, please don't hesitate to **contact our support team**. We're happy to help!