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Encountering an error? Here’s how to solve common issues. 😥

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Email Format

Incorrect email format
This message appears if the email address does not look like a standard email. Solution: Please check that your email address is spelled correctly and follows the name@example.com format. Ensure it includes the @ symbol and a valid domain ending (e.g., .com, .net).

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Credentials

Incorrect credentials or wrong password
This means the email and password combination you entered does not match our records. Solutions:
  • Carefully re-type your email and password to check for typos.
  • Make sure your Caps Lock key is off.
  • If you’re sure the details are correct, use the “Forgot Password?” link to reset your password.

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Access

Limited access or subscription required
This error indicates that your account does not have permission to view this content. Solutions:
  • Visit your Account Settings or Billing page to verify that your subscription is active.
  • If your subscription has expired, you will need to renew it to regain access.
  • If your subscription is active and you believe this is an error, please contact our support team for assistance.
If your issue isn’t listed here, please don’t hesitate to contact our support team. We’re happy to help!